How True Is It?
Everyone is familiar with the saying 'the customer is always right'. However, how much truth is attached to the phrase? This collection of customer complaints and outright unpleasant behavior, on the other hand, might persuade a few people to reconsider.
Here are a few of the worst clients who acted irrationally.
Waiting Impatiently
No matter what type of customer service job someone has held, they will recognize the agony of arriving at work and seeing someone standing outside the shop. Customers simply assume that they can just immediately go into the establishment, but the truth of the matter is that places, especially restaurants, need to set things up before they can serve customers.
They don't consider that, and often times act impatiently and rude while the employees are getting the store ready. However, there are some customers who exhibits far worse behavior.
Asking For The Superior
Everybody in the service industry dreads encountering the customer who persists even though they are in the wrong.
They always immediately resort to asking for the manager, and that oftentimes get the employees in trouble for seemingly no reason.
For Free
It is one of the most infuriatingly annoying things that could happen to an employee. A customer wants to buy an item, and then it won't scan...
The employee would try a few more times, but the customer always resorts to, “It won’t scan, that means it’s free, right?”
Acting Immorally
The worst types of clients are those who are out to harm you. A perfect example of this is the notorious drive-thru bandit. This customer goes home with the food and then returns shortly after stating that they did not receive a certain item.
However, if the employees have no evidence to prove that customers are attempting to scam them, not much can be done. It is a morally reprehensible act.
Ignorance
Some clients have the hubris to believe that any form of payment will be accepted. At one café in Michigan, a customer paid his bill with Canadian quarters.
They didn't appear to realize that Canadian cash isn't accepted in America.
Bargaining For Bread
Some clients have a stronger sense of entitlement than others. They seem to refuse to accept that retail prices are set with numerous factors in mind. Some of the factors include tax, demand and supply.
It is frustrating when a customer attempts to purchase items for less than what they are priced.
Temper Tantrums
Some shoppers appear to believe that they can return things that they have damaged and receive a full refund. Sometimes they grow tired of the item, and expect to simply receive their money back.
Customers have thrown fits after they were unable to return items after using them.
Standard Practice
Another nonsensical issue customers frequently bring up is is the temperature of the food they ordered. Various customers have complained that the coffee is too warm, but coffee is generally a hot beverage.
Some establishments were sued due to this, so now it's just general practice to let the customer know that the beverage is hot.
Confusing Sizing Guides
Certain patrons complain about the portion size of the food or drinks they ordered. Certain cafés name their large coffees a grande, while other stores have different sizing guides.
Customers frequently complain about that. However, it is not the establishments problem that customers compare sizes between the franchises.
Having A Tantrum
Not everyone has patience. Sometimes customers show little self-control and nearly ruin the employee's day because of it. They take whatever they ordered and mess it on the counter in a statement that they think is defiant but actually just childish.
There are customers that would take this to the next level to be crowned the worst customer. What lengths they go to would surprise anyone.
The Worst Customer
We’ve saved the worst customer for last. Imagine you’re just trying to get through the day serving customer after customer only for one to come back with a reckoning. You can already see it in their eyes as they close the gap from the door to the counter.
You know it’s coming, but what’s it going to be this time?
Not What They Ordered
They get to your counter and look at you, you can tell this is it, the dreaded confrontation. You’re tired and it’s the worst day for this kind of thing. They open their mouth and go on the offensive, telling you that there’s something terribly wrong with their drink. It’s either not what they ordered or it’s not good enough.
But then they do something that you didn’t expect. It makes them the worst customer on this list.
Getting Angry
The customer is clearly unreasonable, they don’t ask for the manager, they decide to take matters into their own hands. They do something that you weren’t ready for and never deserved.
They raised their arm back and throw the drink right in your face. Unbelievable!
Marching Off
They didn’t want a refund, they never did. They just wanted petty revenge for their order not meeting their expectations. Now you stand there shocked covered in whatever sticky drink you made for them earlier.
They march off out of the door and continue their day as normal. This is the worst kind of customer there is.