36. Killed Them With Kindness
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A customer asked if a pizza was hot after she just saw it come right out of the oven, get cut, and then put on the counter in front of her.
It was steaming, and the cheese was all melted. I said, “No, ma’am that’s cold steam coming off it.” Then she asked if I could reheat it…
Rude customers must be killed with kindness. I greet everyone with “Hello, how are you today?”
Sometimes they come up with such an attitude and literally ignore my greeting and say, “Give me this.”
So I ignore their rudeness and give them several chances to do better and just repeat my greeting until they realize that I’m a human and can be interacted with rather than just talked at.
And the very best is when you have a rude customer, keep your cool, smile, and in your best happy-go-lucky tone, say, “I hope your day is as pleasant as you are!”
