20. Thanks For Asking
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Me: welcome, how are you two doing tonight? Customer: (without even looking at me) I’ll have a beer and appetizer.
Me: I’m doing great, thank you. What can I get you tonight? The guy actually stopped and looked me in the eye and apologized for being rude.
This was after almost 10 years in customer service when I got bold about being sassy with customers who treated me like a servant.
