I finally did it. I stood up for myself. I had an angry Karen harassing me and I straight up told her she’d be denied service. She told me I couldn’t do that, and I told her we had the right to deny service and that I was exercising that right. She pulled out her phone, hoping the threat of her showing it to my boss would get me to submit.
I told her on camera that she couldn’t harass the staff. She went off about how she couldn’t wait to show this to management. I told her to have a great night. Of course, she put the phone down so she wouldn’t record the things she’d say afterward. I told her to have a great night even after that. Then, the unexpected happened.
She just gave up and left. I didn’t get in trouble. I hope denying service to these Karens becomes a norm. They’re only this bad because we allow them to be. They’ve likely done it before and still got rewarded with apologies, rewards points, and free breakfasts. Service denial is a RIGHT and we should use it. Treat employees better.