21. In The End, Everyone Was Happy
This was many years ago, in a tiny town in Redwing, Minnesota. It’s a swanky river hotel that is usually fully booked a year in advance during high season. A couple came to the front desk (still in their wedding regalia) to check into their room along with other members of the wedding party. Well…nobody had remembered to book the room for the bride and groom.
Luckily, they did not blame us, as the best man acknowledged the lapse. We felt terrible as we were completely full, but we knew we weren’t about to send them away. Instead, we came up with an ingenious plan. We turned the library into a bedroom that night, complete with champagne. Housekeeping went over the top to make it beautiful.
In the end, they LOVED it and all were happy. I still remember how overjoyed they were that it worked out. Anyway, just wanted to share a “feel good” story from the front desk. We all have had so many bad ones to share.