The Procedure
“Mrs., kindly lower your voice,” Mr. Timmerman said. “I can’t simply fire her because of your word alone. There is a process to be followed.
We won’t charge you for your food if she failed to relay all the necessary information while taking your order. It’ll be on the house.
If she was rude to you in any way, then we will punish her accordingly.” He eased back, the emotion in his eyes slowly drying up. “Is that clear?”
