From Mr. Timmerman’s account, Ana learned that the woman, Mary, claimed that Ana verbally abused her. She also claimed that Ana didn’t tell her that although she didn’t get the fully loaded quesadillas on the menu, she’d have to pay full price.
Ana had to pick her jaw up from the floor. What Mary was saying she didn’t do was precisely what she did.
More than that, she had been on the receiving end of the insults, not Mary. But it didn’t stop there.