38. Idiot-Slapped Them
“I worked customer service for a big tech company. A pair of nightmare customers called during Christmas week to demand we fly two tablets to their home by private helicopter for Christmas morning.
Their tone was abrasive, dismissive and entitled. After much work on my end to calm them down, they demanded to speak to management.
I patched them over to senior advisors. The head advisor idiot-slapped them with logic and policy: ‘We see you placed your order after our Christmas cut-off date. No special deliveries can be made as all our couriers are working overtime to deliver to customers who had the foresight to order early.’
Thus, they were banished.”