27. Putting a Karen in Her Place
“During an insanely busy weekend before Christmas, a Karen was complaining to every associate about how messy our store was. The manager had relieved the girl at the fitting room and was helping to hang stuff. Karen pulled her crap and was trying to make a point that we were messy and a horrible place to shop.
At this, the manager told her roughly, ‘Ma’am we’re messy at the moment because we’re a popular store. And the biggest reason we’re messy is because of women like you who can’t be bothered to pick up after themselves. It’s not the associates making the mess. It’s people like you. Your type has us outnumbered.’
First time I actually witnessed someone deflate.”